Reviews
“Jim gave us friendly and thorough service. He explained everything he was doing. It was a very good experience working with him.”
“Bill was fantastic, explained everything made some suggestions and carried out his work diligently, highly recommend C&C Heating & Air Conditioning.”
“The technician was on time, a pleasure to deal with and completed my service in a timely manner. The company is always a pleasure to deal with!”
“Technician was efficient, very fast and left no mess.”
“Installation looked complete at first glance, then I discovered no drier filter installed on the high pressure line. And the furnace failed 6 months later, wouldn't start. First C&C tech investigated said burner compartment was soaked with water. Condensation run off not working properly. He recommended schedule someone to come back and fix it. Apparently instead of installing new properly sized PVC, they cut the old PVC which according to the first tech was improperly sized for this furnace. Routing of PVC caused a waterfall over the furnace with a 6 foot vertical drop. You sent a senior tech to follow up and he blew me off, he would have nothing of it, saying the junior tech didn't know what he was talking about, but in fact he did. No resolution. I could hear water slow dripping upstairs. Next I paid another licensed firm to come in and look. They recommended replacing all the PVC with all 2" as called for and they reran all the PVC, terminating with a 45 degree slope for $1100. Problem solved. I suggest try listening to your customers.”
Thank you for your comments, Mark. At the time of this response our GM has already spoken to you as customer satisfaction is our highest concern. We’re sorry to hear about these issues – it can be frustrating to go without heat for any length of time in the cold.
To quickly clarify the timeline and service: the six-month call was for a humidifier issue, which was fixed. The no heat call was a year and a half after installation – we were able to get someone on site a couple hours after your call, same day, with no charge to you. The service we provided was more closely related to maintenance than a part failure as your burners needed cleaning, which is something to look out for in the future.
To clarify the drier filter: it is factory installed in your air conditioner – it is there.
Downsizing PVC pipe isn’t generally recommended and offers no significant advantage in these types of systems. While the drip noise has cleared up, the noise was a secondary issue. We suggest that whatever company you are happy with, inquire about their maintenance plan to keep the burners clean as we believe you may run into similar issues with losing heat in the future.
“We have had a long standing challenge with water accumulating from A/C system
In attic. That could be challenging and potentially cause significant damage. Augustus (Gus) had tenacity and commitment over multiple visits to diagnose the problem,. He was professional and innovative and developed a solution working with our drainage system. Much appreciation and gratitude from a long term customer.”