“Have been a customer for over 6 years now. Reported a problem with water in pan. Technician charged me $260 dollars to repair a PVC elbow that was leaking for some reason. System has been in place for 5 years now. Thinking that the adhesive that joins the PVC joints was not adequate or somehow failed. Concerned about long term ongoing failures of PVC joints. Very disappointed in the cost. Have a 10-year parts and warranty. Was told this wasn't covered for some reason. Totally confused on the coverage at this point. The technician wasn't comfortable on talking through this issue.”
- Robert K.