Archives: Reviews

“Purchased a new heat pump last year and received 2 free maintenance checks (1 in the winter and 1 in the summer). Bothe engineers were on time and very friendly. I highly recommend C&C for HVAC needs!”

– Blair Z.

“Please have the General manager call me as soon as possible. After many service calls over the last 2 years we surrender.
Please come take this piece of junk away and return my $14,000.”

– Patrick B.
Response from C&C Heating & Air Conditioning

Hi, Patrick. We hear you – the last 6-7 months have been frustrating. When we replaced your AC in 2021, there were a couple good years and then we replaced a clogged filter and reset the board. Based on our records, the problem hit when the furnace was replaced separately earlier this year. We know that intermittent issues are maddening – we hope you at least feel that we’ve been in the trenches with you. We have been working directly with the manufacturer to resolve the issue which seems to be related to the manufacturer’s coil configuration.

“Very pleased with the installation. They laid down protection over our hardwood and carpet and cleaned up the basement and patio after their work. Plus they helped us set up the new thermostat.”

– Susan F.

“Chad was great. I received a call the night before and a text in the morning when Chad was on the way. That communication really helps plan your day so you don't waste time waiting for a service tech.”

– Gary C.

“Provided a thorough maintenance check on our heat pump and changed the filter, disposing of the old one. Associates were friendly and professional. I've used C&C for over 30 years and have never had an issue.”

– Paula M.

“Our new system was very loud when first starting up. Steve, our technician adjusted the acceleration speed at which the system comes online, slowing it down. This greatly reduced the loud sound when the unit comes online. Great service!”

– John P.

“I reached out to C&C to get a quote on a new heat pump and air handler as my previous system was about 17 years old and was dying quick. I received a quick response from Dan who provided two options including one budget option and another option for a higher efficiency heat pump that qualifies for the $2,000 federal tax credit. Both quotes were very competitive compared to quotes I received from other HVAC companies. I decided to go with the higher efficiency model that qualified for the tax credit. Dan was amazing to work with and he answered all of my questions! He also mentioned that the heat pump model I went with (Lennox EL17XP1) qualified for instant $1,000 EAP rebate as well as a $250 Peco rebate. I was referred to C&C from a family member and Dan said they have a referral program where they send me and my family member a $200 Amazon Gift Cards once the work is done. That was nice surprise as well!

The installation of the heat pump and air handler went very smooth. The technicians Craig and Jeremy that came out were both very friendly and professional. They started the job around 8am and were finished by 1pm which I was very surprised by as I thought it would take a full day to complete. Craig and Jeremy went above and beyond to make sure everything was installed correctly. They installed a new condensate drain pipe and a water overflow sensor that that will trip if the system is having major issues. They even replaced the ducts that lead into the air handler. All was done at no addtional cost too. I was very impressed with their work!!

Overall I couldn't be happier with the entire process! I highly recommend C&C!”

– Josh D.

“Todd and Young Mr Fantaskey (I was one of his principals) did a great job. Especially with the explanation of the services as it is not in my wheelhouse.”

– Scott H.

“Ryan was on time, polite, and efficiently cleaned and checked my air conditioning unit. I have never had a complaint about the service I receive from C & C Heating and Air Conditioning.”

– Helen C.

“Harley did a great job. Through and informative. Answered my questions and left me with the information I requested about the repair and the condition of my A/C unit.
Very good service. Arrived on time and addressed all the operational aspects that were involved.
Thanks”

– Anthony C.

“Replaced our compressor, air handler, return box, line set and electric in 4 hours. Sales experience was comfortable and easy and price was not bad considering the timing of our install. Coming from a previous bad installation these guys did a beautiful job. Cannot recommend them highly enough, incredibly happy with the entire experience.”

– Alex G.

“Thomas is just great! Not only has he identified the problem in no time but he also took the time to explain it to me in layman terms.
Thank you!!”

– Lesya V.

“My technician, Adam ,was great!!

Exceptional customer service start to finish!!
I will request Adam for my future HVAC maintenance needs.
I highly recommend C&C
Heating & Air Conditioning Company, Inc.

Thanks,
Patricia B”

– Patricia B.

“Our upstairs air conditioning stopped working on a Friday afternoon in the middle of a heat wave.We contacted C&C, with which we have a service contract. Within a couple of hours, Nathan arrived & resolved the problem promptly. Great service & professionalism!”

– Janet S.

“Todd has been our repair/maintenance employee for at least 20 years. He always is thorough & explains procedures every step of the way. The maintenance program is one of the reasons we stay with your company. Thanks for your professionalism & accuracy in all encounters with your company.”

– Sandy S.

“I received a text message, to let me know the technician was on his way and a picture of who, was coming to do the service. Completed the service in about 30 minutes and I could feel the difference after he replaced the compressor.”

– Anthony W.

“The text before hand with picture of tech coming out was wonderful! The tech taking the time to explain & show me why he couldn’t service the unit & couldn’t give use a contract was professional & gave me all the information to after the person who had it installed. I will recommend you any day & when I get it fixed will be using C&C”

– Diane D.

“Ryan was courteous and professional. He replaced a part that froze up leaking refrigerant we are now up and running and very happy. He fixed our problem and we now have a cool house.”

– Joe S.

“C & C was extremely prompt in getting a technician on site to fix our AC unit. The technician, Jim Schwager, was excellent and resolved the issue expeditiously. Additionally, he patiently answered the myriad of questions I had throughout the process.”

– S B.

“Ryan, who performed the service, was very knowledge and courteous. He examined all the equipment to find the problem and explained what was causing the issue.”

– Suzanne F.

“C and C offers quality service. The employees are always friendly and helpful. Todd is an amazing and professional technician. He explains everything during maintenance. Todd takes the time to make personal connections with customers.”

– Daniel M.

“Tom and Adam were very polite, friendly and explained what service they would provide in the maintenance inspection. They kept me engaged and answered all my questions. You have two really good employees.

Thank You”

– Brian W.

“Technician Augustus was Very nice and informative to my questions. I have Always had a pleasant experience with C&C for all services performed . Thank you C&C for having a company that you can trust with your heating and air conditioning needs”

– Diane M.

“Doug was very personable and professional. I had a couple of questions he was able to answer quickly. I've been using C&C for over 30 years, starting when I lived in Hatfield. That says something!”

– Colleen H.

“Thomas was so professional and courteous. He explained what was going on and even got me the best price for the repair. This company definitely is looking out for it's customers!!! They're my go to HVAC company now.”

– DENNIS S.

“Good communications with scheduling appointments and updates if there are changes.
Technician was friendly and worked quickly to check the unit and replace the filter.
Would highly recommend C & C to anyone.”

– Bruce W.

“the guys arrived on time, shook my hand hello and were completely professional. they did their business straight away, and kept at it until they were finished. they explained everything to me, and answered all of my questions after they were done. super knowledgeable. great guys. thank goodness i heard the commercials on the radio, then on television. c&c is now my hvac company!!!!!!!”

– george k.

“We got home from a 2 week vacation and found that the thermostat for the AC wasn't working. We called C&C for service and Harley came out that very day for service. Cannot ask for better service than that. Within a 3/4 hour, he had the
system up and running again.
It's a pleasure to deal with such a reliable and experienced
team of professionals. Everyone at C & C is knowledgeable and thorough. They are eager to explain the situation in a way that lay people can understand. Highly recommend C&C for all your HVAC needs.”

– Shelley R.

“Purchased a 9 year old house and after taking ownership, found out the A/C was not working. Since the unit was installed by C&C, call them to come out and service it. Thomas came the next day and said the unit was very low on Freon, so he charged it and it was working well when he left. He was friendly and very helpful. He also pointed out that the unit was only 2 years old and it has a 10 year warranty on parts and labor, but it must be transferred within 30 days from the manufacturer. This was great information, otherwise I would have never know about the warranty and it would have expired after 30 days. Next day, the unit wasn't working anymore. Chad came out the next business day and diagnosed the problem as a Freon like and would need to contact the manufacturer and order the part. Once the part came in, it was installed by Chad who was also very friendly and answered all my question. The unit is working great, so thank you Thomas and Chad for making the house livable again. I'm very pleased with C&C and will be using them next time I have an HVAC problem.”

– Joseph N.

“Ryan arrived and diagnosed the problem right away. Ryan checked the system for other possible faults. He replaced the inoperable fan motor, plugged it in and it worked! He tested the system again to make sure it was operating properly. Now we have cold air! Yay!!! Thank you Ryan! Ryan is very friendly and knowledgeable technician!!”

– Donald R.

“After the heatwave the past 2 weeks, I thought my air conditioning system was simply overworking to accommodate the heat and humidity. I called C&C and they came out quickly and are always extremely courteous from beginning to end (customer service reps and technicians!) Thank you for the much needed relief, it was nice to come home to a cool home.”

– Sandy V.

“Such a nice guy. Very respectful and easy going. Got the job done. My AC is working so great. Such a relief. So thankful. I would recommend him to anyone. Thank you.
Christine Dunn”

– Christine B.

“Harley is always pleasant, professional and courteous. He has completed our maintenance service a couple times and now was here for air conditioning repair. We were pleased with his work and our air conditioning is working great!!”

– Helen M.

“We had to replace our 15 year old heat pump that C&C had also installed to replace the original equipment that came with the house. Mike and his partner arrived on time and the installation looks and works great. C&C is a great local community business. Highly reccomend.”

– Michael L.

“you guys were super nice getting out to us with all the other requests you had during the heat wave , to get us fixed up before heading out on vacation. we appreciate the help !”

– Glenda M.

“Service gave me an appointment on a day I requested. I received a text with the technicians image so I could feel safe. "Tom" heard my problem description. I was up and running in 15 minutes.”

– Randy L.

“Todd did a great job as always. He’ knows what he’s doing and lets us know what’s going on as well. He’s professional but he always has a smile. We’re comfortable with him in our home”

– Kathryn Z.

“After using another “employee owned” company for 20+ years, we became highly dissatisfied how each of their visits became as much about the upsell as about the HVAC service and repair.

We received a recommendation from a friend about C & C and we are so happy we did! Our AC stopped working and our technician Harley was amazingly pleasant and knowledgeable and quickly fixed the issue on a 96 degree day. He could have easily upsold us that we need a new system etc (as we know our prior company would have) but he diagnosed and repaired an inexpensive issue and we are back up and running!

Great work and you’ve got a new loyal customer!”

– Mark S.

“Harley was once again, amazing. He was very professional and such a good listener. He took time to explain everything to us, and assured us that if we weren’t satisfied moving forward, we should call the office. It is technicians like Harley that would encourage me to recommend your company to my family, friends, and neighbors. Thank you, Harley, for a great experience. We appreciate it!”

– Dean C.

“Doug was an awesome tech. He arrived on time and completed all the work in a timely fashion. Doug provided a thorough review of the work he performed and explained it so we would understand. We love the text message with the techs picture so we know who is coming. C&C is great as we have used them for 20+ years now.”

– Richard B.

“C&C has been handling my HVAC maintenance for for over 30 years and 3 different home locations. The level of service has been consistenantly high quality and there when needed along with emergency situations. C&C technician are respectful of my home and wearing booties upon entry and professional in their field. I trust them and know My home air/heating is a priority. Doug handled my service recently and he handled my rent service. 5 stars!!!”

– Deborah J.

“I am very pleased with the 2 technicians who serviced my a/c unit today(7/3/2024). The young men were very professional yet friendly. Ryan explained everything that needed to be explained in language I could understand. They took their time with me and gave the unit a good going over. The previous owner had left the C&C maintenance log on the side of the furnace. She was meticulous about her home maintenance. So, I called who she trusted to maintain this unit.
Thank you guys, and thank you to all of the C&C staff.
Mrs. P.”

– Nan P.

“I could not be more pleased at the experience I have had with your Company.
Everyone was professional, Technicians were polite, clean and did a fantastic job.
Communication was Great!
Overall just a Great Job
Thank You Very Much”

– Martin L.

“Always a pleasure to work with C and C. Their technicians are prompt, knowledgeable and professional. We’re so glad we take advantage of
C and C’s twice-a-year maintenance plan. We get peace of mind knowing our system is in fine working order.”

– Linda H.

“We have be customers of C&C for 18 years. As usual, Chad, the one servicing our furnace or AC, is ALWAYS professional, friendly, and knowledgeable about our HVAC system. We always ask to be on his schedule, which is customary for the majority of the residents in our community. He is definitely trustworthy and in this day and time we need that assurance when a person is coming into your house. Thanks, Chad!! Thanks also to the C&C team for providing exceptional service to your customers!”

– George B.

“It is always a pleasant experience when having any kind of interaction with C&C. From the installation of my new HVAC system last fall to the maintenance of the new and the old system I had, it’s always been great. If I have questions, I can call or when he is here I am comfortable asking Tom, the technician who usually does the maintenance service on my system twice a year. He is a great guy and I always ask for him to do the service call. Thank you C&C for making it so easy to maintain my HVAC system.”

– Barb K.

“Always great service and support. Tom is the best. Was great to see him and talk with him. His thoroughness is greatly appreciated. Trust and look forward to your visits.”

– John L.

“Tom has serviced our system for several years. He is pleasant, professional and very knowledgeable. We have been C&C customers for more than 30 years and we have complete confidence in them.”

– Michael S.

“I can’t say enough. James was awesome. Very professional and knowledgeable. Answered all my questions and then some. Took the time to explain the “why”.
Highly recommend!!!”

– Eileen R.

“Augustus came to do a a/c maintenance. He was within the time frame I was given and did the check up very efficiently. He answered all of my questions, even coming back into the house to explain what filter I should be using. I am very satisfied with Augustus and C&C. Very friendly & helpful company”

– Virginia M.

“It has been a pleasure to work with your organization.
I am a New Customer , yet I have been treated like we have done Business for years.
Everyone at C&C is polite, knowledgeable , and responsive.”

– Martin L.

“Craig and Jeremy were excellent! Here at 7:40 and complete replacement done around 10:00am in the attic and outdoors. Very respectful of carpet and home and polite. Showed what was replaced in the attic unit. One minor deficiency in my mind is we could have used one more bag of red stone around the newly raised outdoor unit.
Great job overall and within 3 hrs. Amazing!”

– Chris B.

“My husband and I had a wonderful experience using C+C for our air conditioner. We used another company and were not happy with how they were conducting themselves with helping fix our old one. We contacted C+C and they came out that day to help fix the problem. Harley was great and even got the process started with getting measurements to make our quote for a new system go even smoother. Thomas then took over and explained everything I needed to know and answer all my questions for my new AC. Also scheduled us very quickly for our replacement AC after we decided our old one wouldn’t last the summer. The instillation team were amazing! They were in and out in only a few hours and left no mess behind. Also very helpful and personable. Would highly recommend to anyone who needs maintenance or a new AC to call C+C!”

– Ashley R.

“Honest! From the time that I called in my issue, they were honest and upfront about timing. They were also honest and efficient in fixing the problem. They called to confirm the time. They text with a picture of the person coming to my house. I have nothing negative to say about c+c. I am also a repeat customer because of the fabulous service. I will not hesitate to recommend them to all my neighbors, friends and family. Thank you for bringing air conditioning back into our house within hours when it is almost 100° outside.”

– Jessica S.

“Ryan exceeded expectations – even in the middle of a heat wave across the region he was on time, quick, efficient, and friendly. In less than an hour our A/C is working like new. Fair pricing as well, fairly confident the decrease in electric bill will pay for this service call before summers end.”

– Craig W.

“Thomas is a fantastic service mechanic.
He’s a perfect blend of mechanical knowledge and great people skills . His is very good at explaining the situation at hand and being efficient at the same time .
Thanks, Thomas. Well, done.!”

– Jody P.

“C & C was very responsive , answering service passed on the details.. Call back early am. Tech guy here early pm. Harley & Tom were friendly and expert.
I highly recommend C & C.”

– Tom W.

“I am very pleased with having a maintenance person come out today on such short notice, especially since it is so hot. My air conditioner is now working and it is feeling much better in here.”

– Susan P.

“We have used C & C for many years and have never been disappointed. The technicians are courteous and very knowledgeable, and they always let you know they're on their way with a picture. I recommend them to everyone!”

– Pamela P.

“Came home from vacation. Couldn’t adjust thermostat. Called C&C with issue. In an hour a very knowledgeable service technician was at my home. Knew exactly what the issue was and took care of it. So grateful. Thank you”

– Dolores A.

“The team showed up on time and provided great service and was super friendly. They walked me through all the details of the job and how to use my new AC unit. I would highly recommend C & C heating and air when needing A/C service or installation.”

– Jason W.

“Chad Albright came today to repair my AC and replace a part ! It turned out he had to replace the unit! He was a delight to have around , worked hard and did the job ! I would definitely request him the next time !”

– Margaret B.

“Curran is wonderful. He is polite, listens, takes his time checking everything out, and even leveled our outside unit. He is clean and leaves everything as he found it. We are very satisfied with the maintenance service we get from C&C!”

– Julie G.

“We were so very happy that C&C sent Curran to help us with the air conditioning problem. He imediately found the problem and spoke to us about how it will be addressed. He gave us a temporary fix so that we could use our air conditioner this evening until a full diagnostic is done. We certainly did not expect someone to come this evening!!!! He instructed us to call tomorrow morning to set up a repair appointment. Again Thank Curran and C&C. Michael O'Donnell”

– Michael O.

“Your office personnel, salesman and technicians were prompt, courteous and proficient and did everything they possibly could to ensure that the entire process went smoothly. Couldn't ask for more than that.”

– Pat P.

“Thrilled with the overall experience. The customer service was attentive and friendly, and the technician was extremely knowledgeable and great to work with. Wholeheartedly recommend C&C to everyone.”

– Eric S.

“C&C is in my opinion the best HVAC company out there fair, competitive pricing, stands behind their product and workmanship call them on a Sunday night a technician calls you back to determine what’s wrong and to ask you to try a few things to get you through the night and next day they are there to fix it all up
C&C number 1 in my book”

– Bill P.

“John and his crew did a great job. Clean, courteous, knowledgeable and professional. Ken took great care to run the intake and exhaust lines properly and said he would treat the job like he would want on his own home. They paid attention to all the little details. That's important to me. Thank you !”

– Charles M.

“Was having issues with the Condensate pump.
After confering with the awesome customer service rep at C&C Heating and Air, on friday June 7th, a service appointment was promptly set for monday, June 10th.
C&C team member Tom arrived at the set time,
and patiently answered my questions and provided excellent customer service.
The Condensate pump was replaced, and our AC was back up and running smoothly.
Thanks to Tom and entire C&C team.”

– William H.

“This was the first time I met Doug. He was very nice.
He got right to work , then he explained to me what he did. He was very considerate covering his shoes to make sure he did not track outside dirt into my home.
I have always had great maintenance techs from C&C
I am well pleased with them.”

– Rosanna O.

“From start to finish our techs were very courteous snd professional/ two very hard working guys! They were mindful of our property and completely disposed of every single piece of old equipment and trash. We were extremely satisfied with this install!”

– Vera S.

“Jim came out to my home on 06/06/2024 for AC maintenance, and provided a tip-tier service experience. His expertise, experience, knowledge and professionalism did not go under appreciated or unnoticed. He identified a few flaws with our current heat/air setup, made considerate and appropriate suggestions to help with space and our future setup, and relayed a few helpful tips to help with airflow in the home. I also took his advice and will be proactively ordering a new hot water heater for installation / setup in the coming months as my current HWH is long overdue. Thank you again.”

– Vincent S.

“C&C is an awesome company! We’ve been with them for almost 30 years and so happy with their service. Ryan came by today and did our semiannual maintenance. He is a gem. Everything is in perfect working order. Can’t say enough great things about C&C. Thank you!”

– Robert C.

“My service technician, Todd, was personable, competent and efficient. Even after a full day, he began his call shift pleasantly and with determination. He has been my maintenance and service technician for many years, always projecting the love of his job. C & C should be privileged to have him as an employee.
Thank you Todd!”

– Christine A.

“Thanks to Dan the sales rep for coming out. I wanted to replace my heating and air conditioning systems. Dan put together the right replacement on both units at a reasonable cost.
Install was scheduled on a day that worked for me. The two installers Mike and Ken were on time and did a very nice job. They both worked as a team and were very friendly.
They went over everything after the install. Very pleased with the whole job. i will recommend C&C to my freinds.”

– Kurt K.

“Called this morning and received prompt service. Found out we have a slow leak in the system so we got a shot Not to happy to find out we may need a new system after just 11 years”

– Kevin C.

“Craig and his team was very professional and explained the process. When he was done he had me take a look at the job and briefly explain what was done and how to operate thermostat. They were here about 20 minutes before ETA and completed the job more than two hours before the time they were estimated to leave. Thanks again for a job well done!”

– Una S.

“Todd has been taking care of our furnace for years and is wonderful!! Always on time and ready to work!! He also is very conscientious about not making a mess!!”

– Lisa F.

“Ryan was here last evening, with a very quick response. He found the problem . This was the same issue that has been happening every two weeks. The part has to be ordered, but at least we know what it is now. Thanks to Ryan and C & C! This is why we only use you for all our needs with our system.
.”

– Rose P.

“Doug serviced our system with the professionalism that we’ve come to expect from C&C. He’s an excellent communicator and easily answered my technical questions in a way that an average homeowner can understand. A-plus!”

– Philip S.

“The highly skilled, trained, and motivated staff from C&C did a fantastic job of turning up my AC for the hot summer months to come.
It’s running so great that I could hang meat in the house.
Thanks Todd for a job well done
Dave D
Sellersville Pa”

– David D.

“I received a text along with a picture of the service man that would be arriving to fix my air conditioner. Ryan arrived, he was very polite and knowledgeable. He explained what he was doing and was able to get my system up and running. He did suggest a service plan furnace and a.c unit is very old-which is something I plan to pursue. Overall I'm very happy with C&C! Thank you.”

– Amy S.

“Curran was our technician today. He texted ahead of his appointment so we knew when to expect him. He was pleasant & friendly, went right to work.
When he was finished, he explained his findings and reassured us that our systems were in good working order.
We are very happy with the service we’re rive from C&C”

– Sharon B.

“Ryan was extremely helpful and was immediately available to find the problem and to “temporarily” fix it — filling with coolant. He said that he would have someone from the Sales Office call me with more specific information regarding options: replace just the A/C, replace both the A/C and heater. I am looking forward to that Sales phone call. Ryan was a true professional and extremely nice and approachable, I enjoyed working with him. Thank you.”

– Alan O.

“Curran was very informative and professional answering all my questions. My complaint and suggestion for better customer satisfaction is to pay for service provided. I paid for up to 3 pounds of refrigerant, actual product installed was under 1 1/2 pounds. It seams only fair and good customer care to pay for services and product delivered. I have nothing but praise for Curran's service.”

– Thomas W.

“I have been using C & C for the past 5 years. They are courteous, reliable, have great employees and they provide excellent service. I would highly recommend this company for any heating or air conditioner servicing and repairs.”

– Frances C.